Request help 2017-10-16T16:47:42+10:00


What to do if you need our help.

Who can use our service?

We are a small charity who rely on the support of generous donors to provide rooms for families going through medical crisis far away from home.

We don’t prioritise by age, gender or illness; our sole aim is to help every person who needs somewhere clean and safe to stay in an emergency. We keep families together when they need each other the most and we want to be able to help every single family, every single time.

Our service is designed to be used by those experiencing financial hardship (whether through ongoing medical costs or otherwise) and facing medical emergencies when the treatment they need is far away from home.


Your social worker can help you complete government subsidy forms which we will process on your behalf.


To make a booking you can:

  • Speak with your social worker who can make a booking on your behalf
  • Complete the Accommodation Request form yourself
  • Contact our Accommodation line (9am-5pm AEST Mon-Fri) on 0478 111 508

Please note:

All bookings are processed through your social worker so where possible, they should contact us on your behalf.
Heartfelt Homes may ask you to complete our means test to establish if you are suitable for our support.

About our accommodation partners

Our accommodation partners are minimum 3-star and are usually within 10km of the hospital.  At their discretion, some of our accommodation providers may ask for a credit card on check in and a security deposit may be held for the duration of your stay, which can be refunded upon check out.

Need transport?

If you do not have transport, we can also help with that thanks to our wonderful partners at UBER.
UBER offer our families a $40 UBER credit to help reduce your transport costs.
Please mention if you would like to take advantage of this offer when making your booking.